At Sweetteen, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we have a straightforward return and refund process to ensure your needs are met. Please read our policy below for detailed information regarding returns, refunds, and the steps to take in different scenarios.

1. General Return Policy

• Return Period: You may return items within 10 days of receiving your order for a full refund.

• Eligibility: To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached.

2. Return Process

To initiate a return, please follow these steps:

• Contact Us: Email our customer service at [email protected] within the return period. Include your order number, a description of the issue, and the items you wish to return.

• Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number (RAN) and further instructions on how to return your item.

• Prepare Your Package: Pack the item securely in its original packaging, include the RAN, and any other required documents.

• Shipping: Ship the package to the address provided in the return instructions. Please note that return shipping costs may be the responsibility of the customer unless the return is due to a defective item or an error on our part.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund:

• Approved Returns: If your return is approved, we will process your refund to the original payment method within 5-10 business days. You will receive a confirmation email once the refund is processed.

• Declined Returns: If your return does not meet our return policy, we will notify you via email and return the item to you at your expense.

4. Eligibility for Returns:

• Item must be unworn, unwashed, and in original condition

• Must include original tags and packaging

• Return request must be made within 7 days of delivery

5. Special Cases for Returns

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will cover the return shipping costs and issue a full refund or replacement.

• Incorrect Items: If you receive the wrong item, please reach out to us within 48 hours of delivery. We will provide instructions for returning the incorrect item and send you the correct item at no extra cost.

• Order Not Received: If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the issue and provide a resolution.

• Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we can process the cancellation and issue a full refund. If it has already shipped, you will need to follow the return process outlined above.

6. Contact Us

If you have any questions regarding our return and refund policy, please feel free to reach out:

Email: [email protected]

Thank you for shopping with Sweetteen! We appreciate your business and are here to assist you in any way we can.